Support
If we can’t help, we know who can. Here for all your support needs 7 a.m.-9:30 p.m. Central Time, Monday-Friday (except holidays)
The ACH team is ready to help with inquiries and assistance 8 a.m. – 6 p.m. Central Time Monday-Friday (except holidays).
Deadlines:
- ACH return via CatalystPay – 6:30 p.m. Central Time
- ACH origination file release – 6:30 p.m. Central Time
Help with ordering new member cards and more 8 a.m.-7 p.m. Central Time Monday-Friday (except holidays)
This is the spot for all things item, share draft and remote processing. The team is on call and ready to help 7 a.m.-7 p.m. Central Time Monday-Friday (except holidays) and after-hours email support 7 p.m.-9:30 p.m. Central Time Monday-Friday (except holidays)
Deadlines:
- Return Item notification – 5 p.m. Central Time Monday-Friday (except holidays)
- Image Clear file submission deadline – 11:30 p.m. Central Time
- TranzCapture
- Extracts begin at 5:30 p.m. Central Time (ability to delete not guaranteed after extracts begin)
- Submission for same day credit deadline – 11:30 p.m. Central Time
Your one stop shop for liquidity and loan participations is available 8 a.m. – 5 p.m. Central Time Monday-Friday (except holidays)
Deadlines:
- Advantage Line of Credit advance – 4 p.m. Central Time
- Standard/Performance Line of Credit advance – same as TranZact™ and Member Services
Supporting you supporting your members’ wire transfer needs 8 a.m.-6 p.m. Central Time Monday-Friday (except holidays)
Deadlines:
- International outgoing wire – 3 p.m. Central Time
- Domestic outgoing wire – 4:30 p.m. Central Time
- Western Union transfer – 5:30 p.m. Central Time
- Incoming wire (same day posting) – 5:30 p.m. Central Time